Refund & Return Policy

At TGI Green, we value customer satisfaction and strive to provide high-quality eco-friendly products. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You may return unused and unopened items within 30 days of delivery for a refund or exchange.
• The item must be in its original packaging, unused, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once we receive and inspect your return, we will notify you about the status of your refund.
• If approved, a refund will be issued to your original payment method within 10-15 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

• We replace items only if they are defective or damaged. If you need an exchange, please contact us at info@tgigreen.com.

Non-Returnable Items

• Used or opened personal care products.
• Gift cards and promotional items.
• Custom or personalized orders.

How to Start a Return

To initiate a return, please contact our support team at info@tgigreen.com with your order number and reason for return.

For any questions, feel free to reach out to us. Thank you for choosing TGI Green and supporting a sustainable future!